Every guest that steps inside your casino, or stays in your hotel, is about to enjoy the entertainment and the thrilling ambiance that can only be experienced at your location. What if you could help them genuinely experience everything you have to offer? Ideally, you want to make their visit memorable, and you also want to increase your revenue. Let us show you how to IMPRESS™ your guests from the gaming floor to in-room dining. You will be taking all of their experiences from good to great.

1. Unlv Casino Training
2. Unlv Casino Training Classes
3. Unlv Casino Training Courses
4. Unlv Casino Training Programs

Through interactive training sessions and ongoing support, this program will introduce your team to (proven) methods that help to make the casino environment more enjoyable for your customers. These enhancements increase both your gaming revenues and the length of stay.

1. Certificate programs are comprehensive, career oriented courses of study not leading to academic degrees. They are offered via classroom, online, and hybrid formats, and provide entry level or advanced skill sets valued by employers in a variety of career areas.
2. Caesars Entertainment is teaming with UNLV to create a gaming and hospitality technology innovation space in southwest Las Vegas. The 43,000-square-foot education hub will feature mock hotel rooms.
3. UNLV is nearing its fundraising goal meant to help offset the financial impact of the COVID-19 pandemic. The Momentum Fund surpassed the $1 million mark Wednesday, with $500,000 left to meet the.

Contact Us William S. Boyd School of Law 4505 S. Maryland Parkway Las Vegas, NV 89154 Phone: 702-895-3671.

At Oculus, we know that providing exceptional customer service is essential in today's business environment. Using the IMPRESS™ the Guest experience program for casinos, your guests will experience how your casino is different - from the first point of contact to the last. Starting from the moment your call centre agent responds to an incoming reservation inquiry, our IMPRESS™ training will ensure that your agents ask the right questions, and sell the best products and services to meet the needs of potential guests. Even with the technical selling skills that are acquired during the casino training course, we focus on selling in a personalized way to ensure that your customer experiences don't become scripted, but remain personable, authentic, and professional.

On the floor, we can show your employees that customer service should be fun, and most importantly, it can be interactive. No matter which department you want to improve, the IMPRESS™ training program will provide steps to WOW the customer, while maintaining a level of brand consistency and personal flair throughout the entire casino. Our customer service training will promote change within your casino employees as they learn to be more innovative in their service delivery.

Training with Oculus doesn't last one day. The philosophies and methods gained during the programs, once applied, will last your team a lifetime. The training will create change, and assist in overcoming learning objectives that may be hindering skill advancement. With manager support, the IMPRESS™ training will build a new team environment. It will help to blend these new concepts into a rich corporate culture that your employees will be proud to be a part of. Better yet, your employees will walk away feeling confident that they have the training they need to exceed employer and customer expectations.
Your customers will keep coming back to your casino, not because of their winnings, but due to the winning customer interactions that have been personalized to ensure their satisfaction.

What could your team walk out the door with?

• The ability to personally connect with your customers.
• The capability to quickly uncover guest needs and wants.
• Advanced selling skills to use during a guest interaction.
• A general understanding of the customer's “buying brain”.
• A firm understanding of your customer service and sales goals.

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Trainer-Led Training
We visit you

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Webinars
A trainer via the web

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E-Learning
24/7 pre-recorded learning

Unlimited Training Topics

Unlv Casino Training

Our casino training programs already include many great evidence-based topics for you to choose from. But we don't stop there! If you don't find what you are looking for, we can create it for you. Within 45 days, we can research, design and present an option that is absolutely customized to your brand or operating standards.

What makes our courses special? Let us count the ways!
Course Features

100% Customization

At Oculus, we don't just create a course, box it up and send it out to all of our customers. Yuck! Who would want that? Our live sales training courses are customized to meet your needs and address your specific goals.

Online Availability

Unlv Casino Training Classes

We know it is hard to train everyone at one time in one place, that is why you have the option to turn your sales training into an e-learning course. WOW! Check out more information about our e-learning subscriptions.

Desktop Work Tools

Unlv Casino Training Courses

Workbooks - Yawn! Desktop Tools - Yippee! We give your team more than just a workbook; we provide some great work tools to use at their workstation.

Standard Operating Procedures

Need SOP documents to include in your employee handbook? Our sales training programs include those hard-to-write SOP documents for your viewing pleasure.

IMPRESS & RESPECT

Our trademarked IMPRESS and RESPECT sales training programs will train your team members with an easy to understand and memorable method.

Training packages are available to ensure your training is reinforced.

You could be training right now!

Look no further! Find out more by getting a quote from your soon to be favourite training company!

Don't get lost in sea of features, we get the message.

Contact Us to start building your own special features to float your boat!

Unlv Casino Training Programs

The Slot Performance Analysis Workshop is designed specifically for gaming industry professionals. Our A to Z approach to the material benefits both seasoned professionals looking to broaden their skill sets and those who relatively new to slots. The online format is a great combination of lectures, exercises, casework, and Q & A. There are also review questions and exercises for attendees to complete after each session. People learn by doing, and this material will help participants get comfortable with the processes being taught and be able to apply them on the job more quickly. More